Retailers, taxi services and low- cost airlines including Ryanair Holdings Plc (RYA) are increasingly overcharging customers who pay with plastic, U.K. consumer- rights group Which? said in a complaint to a regulator.
Which? asked the U.K. Office of Fair Trading to probe the use of surcharges that exceed the actual cost of processing credit and debit transactions, the association said today in a statement. Ryanair and London-based real-estate agency Foxtons Ltd. are among companies with the biggest overcharges, it said.
“Low-cost airlines are some of the worst offenders, but excessive card surcharges are becoming ever more widespread,” Peter Vicary-Smith, the group’s chief executive officer, said in the statement. “Consumers are really fed up with paying excessive card charges.”
The request, in the form of a so-called supercomplaint filed with the London-based OFT, comes as more companies are using inflated surcharges as a way to increase revenue rather than cover the costs of transactions, the group said.
The regulator has 90 days to decide if it will open an investigation, close the case or refer it to the Competition Commission for a broader probe.
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