Hundreds of British tourists appear to have been affected by a sickness bug at the Holiday Village Hotel complex in Benalmedena on Spain’s Costa del Sol. Travel law solicitors from Manchester law firm Pannone LLP report they have already taken on a number of cases and that reports from guests staying at the hotel point to the possibility of hundreds having been affected.
Andrew Morton who heads Pannone’s team of travel law solicitors said “This looks like a serious outbreak of illness, probably due to contaminated food and or water. Families spend thousands of pounds on a summer holiday and should be able to expect reasonable standards of hygiene to apply at their hotels. Sadly too often this is not the case and many people have to resort to legal action against the tour operator in order to receive compensation. We are thoroughly investigating the complaints on behalf of the people who are seeking to claim compensation for their ruined holiday.” Anyone who stayed at the Holiday Village Club in Benalmedena and was affected by illness is advised by Mr. Morton to speak to their doctor in the UK upon return. They are also advised to save any receipts for medicines purchased and copies of complaints they may have made to their tour reps. Finally, if complaints to their tour operators prove fruitless, they should seek specialist legal advice.
Morton concluded, “Fortunately for British tourists seeking compensation, they have the benefit of powerful consumer legislation in the Package Travel Regulations 1992. These regulations entitle them to claim for compensation against the tour operator in the UK, under UK law.”
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